2007-03-27

Service Life-cycle perspective - the most significant change in ITIL version 3


Hi again,



What is the most significant change in ITIL version 3?


Copyright OGC/TSO

Undoubtedly the single greatest change to ITIL in the new version is the life-cycle perspective. ITIL has evolved from a function-based library containing more than 40 books in version 1, via a process-oriented library with some indications of the necessity of the life-cycle perspective (read Application Management) in version 2 to a complete life-cycle oriented view of services in version 3.
Another result of the ITIL Refresh is that a far better integration between the different books is coming into place. I think that this is very important for ITIL to remain a tool of choice for all the professionals out there that have read the existing books over and over again and found some inconsistencies between them and already see ITIL as an integrated library.

Regards, David :-)
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1 comment:

Anonymous said...

Hej David!

Kul att se att du kommit igång med ITIL-bloggen.

Jag tog certet i höstas och vill gärna hänga med i det som händer. Kan du tipsa om var jag kan hålla mig uppdaterad? Vilka är auktoritärer på området? Ge mig lite tips! Vad är det nya som kommit i 3-an?

Kan inte du skriva mer om det...

Hälsningar,
Damra :)

28/3/07 10:28

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